This Privacy Policy explains how ADUQuoteDirect collects, uses, discloses, retains, and protects personal information when you use the homeowner quote-request and matching service.
1. Information we collect
- Project information: ZIP code, city, address if provided, ADU type, budget range, timeline, and other project details.
- Contact information: name, email address, and telephone number.
- Consent and transaction records: consent choices, disclosure version, submission time, lead identifier, match status, and related audit records.
- Device and security information: IP-derived security identifiers, browser/user-agent information, request metadata, anti-abuse signals, and server logs.
- Communications: messages you send to support, privacy, or participating professionals through platform features.
2. How we use information
We use information to receive and validate project requests; match requests to participating professionals; operate communications; prevent fraud and abuse; maintain consent and compliance records; protect the Service; respond to support and privacy requests; troubleshoot; improve the Service; enforce agreements; and comply with law.
3. How project information is disclosed
At your request, we may disclose your project and contact information to a limited number of participating professionals matched to your request. We may also disclose information to service providers that host, secure, deliver, authenticate, store, or support the Service, subject to appropriate contractual and security controls where applicable.
4. Lead marketplace and “sale” or “sharing” terminology
Participating professionals may pay ADUBuilderConnect for access to qualified opportunities. Depending on the facts and the law that applies to you, a compensated disclosure of personal information can be characterized as a “sale” or similar regulated transfer even when the disclosure occurs to fulfill a matching request. We therefore provide a Privacy Choices mechanism and honor applicable opt-out rights. A request to opt out may prevent or limit future contractor matching because disclosure to participating professionals is central to the service you request.
5. Legal bases and purposes
Depending on jurisdiction, we process information to perform the service you request, based on your consent, for legitimate interests such as security and service improvement, and to comply with legal obligations. Where consent is required, you may withdraw it prospectively, subject to records we must retain for legal or compliance purposes.
6. Data minimization and sensitive data
Please do not submit Social Security numbers, financial account credentials, medical information, biometric data, government identity documents, or other sensitive information that the form does not request. The Service is not designed to collect consumer health data or precise geolocation.
7. Retention
We retain lead records only as long as reasonably necessary for matching, customer support, dispute resolution, fraud prevention, compliance, accounting, and legal obligations. Consent and transaction evidence may be retained longer where reasonably necessary to demonstrate compliance or defend legal claims. Retention periods may vary by record type and jurisdiction.
8. Security
Our production design uses encrypted transport, restricted database access, server-side secret management, role-based contractor access, hosted card checkout, rate limiting, consent audit records, and application-level protection of sensitive lead contact fields where configured. No security program eliminates all risk. See our Security page.
9. Service providers
We may use providers for cloud hosting, databases, authentication, payments, email, SMS, anti-abuse, monitoring, and other infrastructure. These providers process data for the purposes necessary to provide their services to us. Payment-card details entered into a hosted Stripe Checkout page are processed by Stripe; our application is designed not to store full payment-card numbers.
10. State privacy rights
Depending on where you live and whether a law applies to us, you may have rights to request access, correction, deletion, portability, limitation, or information about disclosures, and to opt out of certain sales, sharing, targeted advertising, or profiling. We will not discriminate against you for exercising a privacy right protected by law. Use our Privacy Choices page to submit a request.
11. California notice
California residents may have rights under the California Consumer Privacy Act, as amended, including rights to know, delete, correct, and opt out of certain sale or sharing of personal information. Where required, we will recognize qualifying opt-out preference signals such as Global Privacy Control. The categories of personal information we may collect include identifiers, internet/network activity, geolocation at a coarse ZIP/city level, commercial/project inquiry information, and inferences used for matching. We do not knowingly use sensitive personal information to infer characteristics unrelated to the requested service.
12. Children
The Service is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children through the quote request.
13. Cookies and analytics
We may use strictly necessary storage for security, authentication, preferences, and session management. If analytics or advertising technologies are added, this Policy and any required consent controls should be updated before those technologies are enabled.
14. International users
The Service is primarily intended for projects in the United States. If you access it from another country, information may be processed in the United States, subject to applicable safeguards and law.
15. Changes
We may update this Policy as the Service, vendors, or legal requirements change. Material changes will be identified by the updated date and additional notice where required.
16. Contact
Privacy questions may be sent to privacy@aduquotedirect.com. For rights requests, use Privacy Choices.